Refund & Return Policy

At Eesome Cartel, we prioritise product quality and customer satisfaction. To ensure clarity and fairness, our policy is as follows:

1. Final Sale

All purchases are final. Refunds are not issued for completed or delivered orders.

2. Defective or Incorrect Items

If an item arrives defective or incorrect, customers must notify us within 48 hours of delivery, providing clear photographic evidence.

Approved cases will be eligible for a replacement, subject to stock availability.

3. Exchanges

We do not offer exchanges for sizing issues or change of mind. Please review our size guide before ordering.

4. Order Cancellation

Orders may only be cancelled within 1 hour of purchase.

5. Returns

Where a return is approved, customers are responsible for return shipping costs. Shipping fees are non-refundable.

6. Sale Items

Sale or discounted items are not eligible for refunds or returns.

7. Final Authority

Eesome Cartel reserves the right to make the final determination on all refund, return, and replacement requests.